Air Import, Operations Agent

We are seeking an Air Import, Operations Agent to join our team at Expeditors in Hawthorne, CA.

As an Air Import, Operations Agent, you will play a critical role in ensuring accurate and timely billing for all air import shipments, maintaining compliance with company policies and customer agreements.

Key Responsibilities:

• Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
• Validate charges against carrier invoices, tariffs, and customer contracts.
• Coordinate with operations to confirm shipment details and resolve discrepancies.
• Maintain billing records and ensure proper documentation for audits.
• Communicate with customers regarding billing inquiries and adjustments.
• Monitor aging reports and assist in resolving billing-related disputes.

Major Duties and Responsibilities:

• Ensure smooth and timely freight flow.
• Ensure accurate and timely data entry into our invoice/operating system.
• Complete billing reports on a daily basis (INB, F2F, FDS, Settlement Report).
• Ensure documents are timely sent to customers or brokers for customs purposes.
• Ensure timely delivery/dispatch of freight to customers for Import shipments.
• Use Air Import Workflows on a daily basis.
• Interact with customers in arranging their international shipments, meeting customer service standards.
• Follow up on customer emails showing exceptional customer service.
• Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others).
• Ensure compliance at all times with regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per company procedures.
• Provide overseas communications, timely responses to emails and requests (internal and external).

Qualifications:

• High School Degree or equivalent required.
• Successful candidates must pass a background check.
• Must be legally authorized to work in the United States.
• Must not require future sponsorship for employment visa.
• Fluent in English, both written and verbal.
• Must have the ability to work overtime in support of the department's needs.
• Must be able to commute to the city of Hawthorne, CA.
• Comfortable with numbers and basic mathematical skills.

Desired Qualifications:

• Associates or Undergraduate Degree Preferred.
• Good computer skills (Word, Excel, and familiarity with PowerPoint).
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
• Demonstrated ability to be proactive in thought and action.
• Strong organizational skills.
• Analytical with a strong attention to detail.
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Ability to work independently and in a collaborative team environment.
• Willing to pitch in and help on last-minute projects or assist team members.
• Excellent written, verbal, and interpersonal communication skills.
• Has a demonstrated strong work ethic and reliability.
• Strong attention to detail and accuracy in financial data.
• Knowledge of air freight pricing, tariffs, and Incoterms.
• Proficiency in billing systems and MS Excel.
• Ability to work under deadlines and prioritize tasks.
• Good communication skills for internal and external coordination.

Benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical, Prescription Drug, Dental and Vision.
• Life and Long Term Disability Insurance.
• 401(k) Retirement Savings Plan (US only).
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.