Ocean Import Agent

At Expeditors, you're not just in the shipping business; you're in the information business. As an Ocean Import Agent, you'll play a critical role in ensuring smooth and timely freight process flow.

Job-Specific Tasks and Duties

• Review and action daily workflow responsibilities, including Turn Over to Trucker and sending pre-dispatches to FCL truckers within 48 hours of COB
• Enter FTX for all containers
• Review and update Delivery Notes within SOPs
• Action or delegate customer service emails same-day

Expeditors Core Competencies

• Exceptional Customer Service: Anticipate, understand, and meet customer needs, and be proactive in solving problems
• Job Execution: Consistently complete quality work, commit to operational excellence, and comply with company policies and procedures
• Reliability: Meet deadlines, be punctual, and manage time effectively
• Collaboration: Accomplish job responsibilities and aid others to benefit the company and customers
• Communication: Effectively listen and communicate verbally and in writing, both internally and externally
• Culture: Exhibit and promote the company's 10 cultural attributes
• Personal Growth and Development: Participate in training and pursue professional development goals

Product Agent Core Competencies

• Timely and Accurate Shipment Processing: Ensure smooth and timely freight process flow according to Expeditors' operational procedures
• Timely and Accurate Data Entry: Ensure accurate and timely data entry into operational systems
• Timely and Accurate Billing and Accounting: Invoice customers timely and accurately, and properly provision service provider charges

Physical Demands

• Use of standard office equipment, including computer, phone, and fax/copy/scan machine
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

• Bachelor's degree or equivalent experience required
• 6 months experience in Ocean Import
• Effective interpersonal skills
• Good computer skills (Excel, Word, PowerPoint)
• Ability to 45wpm
• Attention to Detail
• Fluent in English