Air Gateway Agent

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As an Air Gateway Agent at Expeditors in Minato-ku, TOKYO, Japan, your role will be to timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.

Responsibilities:

• Conduct daily consolidation planning and booking with carriers
• Ensure smooth and timely freight process flow
• Receive and update shipment status in a timely manner
• Ensure accurate and timely data entry into our operating system
• Track and Trace Air Export shipments
• Interact with branches in arranging their international shipments, meeting / exceeding customer service standards
• Coordinate with our contracted service providers in procuring space and services at a competitive cost level
• Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements
• Make sure correct and timely cost protection and billing in operating system
• Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs)
• Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet KPI standards, as per the company’s procedures
• Overseas communications
• Other tasks assigned by company or managers

Qualifications:

• College graduate or above
• 2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience
• Global logistics industry knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• IATA/FIATA and Hazardous Materials certification a plus
• Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support).

Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus