AIR IMPORT AGENT 50-60%

We are seeking a motivated and experienced professional to join our Air Import Department in Morbio Inferiore, Ticino. As an Air Import Agent, you will independently manage air import shipments from document receipt through to final delivery.

Responsibilities:

• Manage air import shipments, ensuring timely execution and resolving potential delays or discrepancies.
• Prepare, process, route, and monitor shipments, maintaining accurate information in Workboard and other operating systems.
• Ensure customers and customs brokers receive required documentation within agreed timelines.
• Complete accurate and timely customer and vendor billing, resolving related discrepancies.
• Provide customers with proactive updates, professional advice, and a high level of service.
• Follow customer-specific SOPs, Expeditors' Operational Process Standards, internal policies, and applicable government regulations.
• Coordinate effectively with customers, airlines, customs brokers, and other partners.
• Identify opportunities to improve processes, operational efficiency, data quality, and customer satisfaction.

Qualifications:

• Completed commercial apprenticeship, preferably in the freight forwarding/logistics industry.
• Minimum of 2 years of professional experience in air freight.
• Structured, detail-oriented, and quality-focused working style.
• Strong customer focus and team-working skills.
• Excellent written and spoken English (minimum B2 level).
• Fluent German, both written and spoken, is required for some locations.

Additional Information:

• Stable global company with international success and strong local team spirit.
• Comprehensive training and professional development programs.
• Wide range of career opportunities within the global network.
• Modern workplaces and free parking.