Agent - Ocean Export

We are seeking an Agent - Ocean Export to join our team in Singapore. As a key member of our ocean export department, you will play a crucial role in providing exceptional customer service to both internal and external customers, achieving departmental objectives, and ensuring timely freight processing and associated admin tasks.

Major Duties and Responsibilities:

• Interact with customers to process their international shipments, following company procedures and meeting customer expectations.
• Understand departmental process flows and ensure accurate and timely entries.
• Prepare and update DLSOP to ensure all customer standard operating procedures are in place.
• Screen customer creditability and MK denial parties before shipment.
• Ensure accurate and timely client and vendor billing.
• Maintain good relationships with suppliers.
• Meet compliance requirements and ensure permit approvals prior to shipment exportation.
• Comply with OPS and its quality standards, including timely documentation and invoicing.
• Respond to emails and voicemails in a timely manner.
• Escalate problems to management when necessary.
• Take on additional tasks as required.
• Meet 52 hours of training per year.

Qualifications:

• Minimum tertiary educational level.
• 1-2 years of related experience and/or training.
• Understanding of ocean documentation processes is a plus.
• Effective interpersonal skills.
• Pro-active and strong organisational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Expectations:

• Provide excellent customer service.
• Think positively with a "CAN DO" attitude.
• Carry out tasks accurately and in a timely manner.
• Be a good team player.
• Show initiative in coordination work.

Benefits:

• Benefits compliant with local law.
• Health plan: medical, accident insurance.
• Training and personnel development program.