Description
Molitor is an iconic venue in Paris, part of the M Gallery Hotel Collection by Accor. The Reservation Agent ensures seamless communication between departments related to accommodation, guaranteeing a personalised and smooth customer experience.
Responsibilities:
- Manage bookings, providing excellent customer service and anticipating needs
- Coordinate with teams to ensure high-quality service and resolve issues promptly
- Monitor and follow up on client stays, ensuring satisfaction and loyalty
- Handle phone calls, emails, and messages efficiently
- Collaborate with other departments to provide a cohesive experience
Requirements:
- Previous experience in reception or reservations
- Proficiency in French, English, and a third language
- Familiarity with OPERA, TARS, Seven Rooms, Spa Booker, and DUVE software
- Excellent communication and interpersonal skills
- Ability to work autonomously and as part of a team
Benefits:
- Competitive monthly salary
- 13th month paid in June and November
- Meal allowance
- Profit-sharing and savings plan
- Various bonuses (sales, challenges, etc.)
- Co-optation bonus
- 75% reimbursement of Navigo pass
- Health and life insurance
- Free overnight stay for two people
- Continuous working hours
- Access to collective sports courses
- Discounts with Accor's ALL Heartists card
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