Description
As an Agent - Air Export Operations at Expeditors, you will play a crucial role in ensuring smooth and timely freight process flow.
Responsibilities:
- Ensure accurate and timely data entry into the operational system
- Track and trace air export files and provide reporting
- Use Tree View on a daily basis
- Communicate arrival notices to overseas and customers
- Ensure accurate and timely client and vendor billing
- Interact with customers to arrange international shipments and meet customer service standards
- Maintain good relationships with suppliers
- Meet compliance with regulations and internal procedures
- Analyse and implement best practices to improve operational efficiency and productivity
- Ensure all customers' standard operating procedures are in place and updated
- Meet KPI standards
- Provide timely responses to emails and requests
- Escalate problems to management when necessary
- Take on additional assignments as required
Qualifications:
- Effective interpersonal skills
- Good Microsoft Office skills (Excel, Word, etc.)
- Emotional resilience
- Self-reflection and openness to feedback
- Initiative and ability to work autonomously
- Integrity and pride in being an employee
- Proven supervisory attitude
Benefits:
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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