Adventure Concierge

At Rimrock Banff, we create luxury experiences that move people.

As an Adventure Concierge, you'll be a connector, storyteller, and curator who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations.

Guest Engagement & Experience Curation

• Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences.
• Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests.
• Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.
• Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions.
• Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards.
• Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure.
• Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure.

Retail & Brand Experience Support

• Contribute to merchandising and maintaining retail displays within the Adventure Centre.
• Share product knowledge and brand stories to help guests make informed and meaningful purchases.
• Support inventory accuracy by following established systems, receiving shipments, and maintaining visual organization.
• Assist in operating the POS system and completing guest transactions with precision and efficiency.

Operational Excellence

• Maintain accurate documentation related to bookings, vendor coordination, retail inventory, and guest interactions.
• Support departmental systems by following established procedures and contributing to continuous quality improvement.
• Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication.

Collaboration

• Work closely with internal departments including Rooms, Wellness, Food & Beverage, and Marketing to enhance the overall guest journey.
• Build relationships with local guides, tour operators, and partners, ensuring accurate and up-to-date experience information.
• Communicate professionally and efficiently with guests, colleagues, and partners.

Qualifications

• Previous experience in concierge, guest services, adventure tourism, or a similar guest-facing role.
• Strong knowledge of Banff National Park, its trails, seasonal conditions, cultural touchpoints, and safety guidelines, or a commitment to learning quickly.
• Excellent communication and storytelling skills, with the ability to translate information into inspiring, accurate, guest-ready guidance.
• Comfort working in a structured environment where accuracy, consistency, and high quality are essential.
• Strong organizational skills with the ability to manage multiple tasks, inquiries, and details simultaneously.
• Confidence using digital tools, mapping platforms, booking systems, and POS software.
• A genuine passion for connecting with guests and creating thoughtful, personalized experiences rooted in adventure, wellness, and local culture.

Bonus Qualifications

• In-depth local expertise in Banff National Park’s backcountry, trails, wildlife, and seasonal patterns.
• Experience in retail, merchandising, gear knowledge, or lifestyle/adventure brand storytelling.
• A background in adventure guiding, concierge services, recreation management, or luxury travel.
• Personal passion for hiking, climbing, skiing, or exploring the Rockies, and a desire to share that passion with others.

Physical Demands

• Frequent walking and standing throughout shift.
• Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg).
• Regular use of computer systems, maps, and communication tools.
• Occasional assistance outdoors with guest orientation, equipment, or wayfinding.

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status (subject to availability).