Account Manager

The Account Manager supports Account Executives' sales efforts by managing day-to-day responsibilities of accounts, ensuring proper implementation of solutions, and providing superior customer service to retain clients and grow business.

Responsibilities:

• Provide support to assigned Account Executives on post-sale activity including campaign implementation, maintenance, and review.
• Interact daily with existing advertising agencies and direct clients, maintaining client schedules on television and digital, and implementing special projects and promotions.
• Collaborate with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
• Attend sales meetings and trainings to stay updated on sales, product, and process information.
• Partner with Account Executives to identify new revenue based on campaign results.
• Assist with contract maintenance, generating avails, traffic, make-goods, collection, and customer service.
• Track clients' audience delivery using ratings, impressions, and KPIs.
• Coordinate with the team to set up new customer accounts, contracts, order entry, and revisions.

Requirements:

• 1-3 years of account management experience in a fast-paced media sales environment.
• Proven track record of retaining and growing clients.
• Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
• Familiarity with Google Analytics and advertising solutions is highly desirable.
• Experience using CRM systems and MS Office suite.
• Ability to make independent decisions and solve problems.
• Self-motivated and willing to work as a team player.
• Demonstrated creativity, flexibility, and adaptability.
• Detail-oriented with strong organizational and time management skills.
• Strong written and verbal communication skills.

Benefits:

• Comprehensive benefits including medical, dental, and eye care coverage.
• Access to fertility, surrogacy, and adoption assistance.
• Disability and life insurance.
• 401(k) program with company match.
• Paid Time Off (PTO) and nine paid holidays per year.
• Virtual doctor's appointments and therapy sessions.