Manager, Account Management

Mastercard is seeking a Manager, Account Management to serve as a strategic advisor to a portfolio of financial institution customers. The successful candidate will combine strategic relationship management with strong financial and analytical expertise to drive growth for Mastercard and its Community Institution customers.

Job Summary As Manager, Community Institutions Strategy & Account Management, you will independently manage and grow a portfolio of Community Institution customers while proactively developing strategies that increase revenue, expand market share, strengthen customer engagement, and advance Mastercard’s value-added services.

Key Responsibilities

• Lead contract negotiations, renewals, and amendment discussions while coordinating cross-functional stakeholders to ensure successful execution of partnership renewals and Services SOWs.
• Manage and deepen relationships with Community Institution customers, serving as a trusted advisor and primary point of contact for strategic initiatives and business growth opportunities.
• Deliver consultative business reviews and strategic recommendations that demonstrate the value of Mastercard products, solutions, and services.
• Identify opportunities for portfolio growth and optimization through financial analysis, customer insights, competitive benchmarking, and industry trends.
• Develop strategic account plans and execute initiatives designed to increase payment volume, revenue, profitability, and customer engagement.
• Conduct market analyses, portfolio reviews, and performance assessments to identify new business opportunities and support strategic decision-making.
• Build financial models and business cases to evaluate pricing strategies, contract renewals, portfolio opportunities, and investment decisions with Mastercard finance leaders.
• Analyze customer performance, revenue trends, profitability, and market dynamics to develop data-driven recommendations and actionable growth plans.
• Prepare and present executive-level proposals, business cases, presentations, and RFP responses.
• Build and manage a pipeline of Mastercard value-added services opportunities, from identification through sales, implementation, and execution.
• Collaborate with internal partners across Product, Services, Finance, Legal, Marketing, and Customer Delivery teams to deliver comprehensive customer solutions.
• Utilize Salesforce and other internal tools to manage pipeline visibility, forecast performance, and track customer engagement activities.
• Lead initiatives that improve sales effectiveness, operational efficiency, and customer experience across the Community Institutions segment.
• Contribute to broader segment strategy by sharing marketplace insights, emerging trends, and customer feedback that influence Mastercard's growth priorities.

Requirements

• Bachelor’s degree required; Finance, Economics, Business, Analytics, or a related field preferred.
• Experience in payments, financial services, consulting, account management, business development, sales strategy, or relationship management.
• Demonstrated success managing customer relationships and delivering measurable business growth.
• Strong strategic thinking, analytical, and problem-solving skills with the ability to translate complex data into actionable business recommendations.
• Advanced Microsoft Excel expertise is required, including financial modeling, forecasting, scenario analysis, and executive-ready analysis.
• Demonstrated ability to identify growth opportunities and quantify business impact through data-driven analysis.
• Track record of planning, managing, and executing complex sales opportunities, strategic initiatives, and cross-functional projects.
• Experience leveraging CRM platforms such as Salesforce to manage customer relationships and sales pipelines with consistency, rigor, and strong attention to detail.
• Excellent communication, presentation, negotiation, and consultative selling skills, including experience engaging with senior executives and creating compelling pitch decks.
• Ability to independently manage a large and diverse customer portfolio, take initiative, and proactively drive work forward across varying business objectives and challenges.
• Strong project management and organizational skills with the ability to balance multiple priorities in a fast-paced environment.

What Success Looks Like The successful candidate will combine strategic relationship management with strong financial and analytical expertise to drive growth for Mastercard and its Community Institution customers. They will be comfortable independently engaging executive stakeholders, developing financial models, creating compelling business cases, negotiating commercial agreements, and identifying revenue growth opportunities through data-driven insights.

Benefits Mastercard benefits for full-time employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.