Description
The Director, Account Management is responsible for overseeing all aspects of the MasterCard relationship with assigned accounts.
This role is ideal for a self-motivated, commercially pragmatic business developer who possesses strong relationship management and influencing skills.
The Director will collaborate closely with both customers and MasterCard cross-functional teams to create and implement impactful payment programs that drive segment penetration and maximize revenues for MasterCard and its banking partners.
Major Accountabilities
- Maintain primary responsibility for managing the relationship and profitability of assigned customers across different countries and geographies.
- Oversee all account management and business development activities for assigned customers.
- Design and execute strategic and tactical plans to enhance customer and MasterCard profitability.
- Develop strong working relationships with key influencers at the customer level and within MasterCard support teams.
- Collaborate with MasterCard cross-functional teams to identify new segment and product opportunities, developing bespoke propositions to maximize segment penetration.
- Leverage MasterCard brand sponsorship properties, products, and services to deliver exceptional customer value.
- Handle all administrative and operational matters for the target customer set.
- Manage and develop new and existing products, programs, and services as required.
- Conduct regular customer performance review meetings and occasional business workshops to maintain growth momentum and drive new opportunities.
- Conduct market research and opportunity assessments on new concepts and ideas, evaluating the viability of new products in support of market strategy.
- Provide recommendations for market strategy, profit planning, expense management, and budgeting.
Experience
- 12-15 years of experience in business development, account management, product management, or finance.
- Highly self-motivated and results-driven, with a proven track record in driving successful account strategies and experience working in fintech companies.
- Ability to integrate knowledge across disciplines such as sales, product, marketing, finance, operations, and risk.
- Excellent financial acumen with working knowledge of data analysis tools and specialized data sources.
- Competence in handling complex deals and understanding the revenue, cost, and financial impact of business opportunities.
- An outstanding individual contributor with the ambition and willingness to take on the challenge of becoming a team lead.
Skills
- Self-driven, organized, and proactive.
- Entrepreneurial and commercially focused.
- Strong impact, influencing, and negotiation skills.
- Excellent relationship management, communication, presentation, and marketing skills.
- Strong storytelling skills and keen sensitivity to identify customer pain points and needs, and translate them into business opportunities.
- Skilled in creating strategic planning decks with market insights to drive business growth.
- Ability to work effectively in small teams, leveraging the skills of colleagues.