Description
The Account Specialist executes the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott's sales information systems and technology.
The role serves as the point of contact between customers, GSO & ASO Sales Managers/Account Directors and the properties.
In this role, Account Specialist utilizes sales techniques to maximize revenue and build customer loyalty.
Responsibilities
- Execute and support account strategies and sales plans as directed by leaders.
- Support preparation of tailored solutions and proposals to customer needs in Greater China.
- Collaborate with leaders and sales to maximize account value.
- Assist in the organization of customer events and engagement activities.
- Understand industry processes (pricing, RFPs, proposals) and legal considerations.
- Execute Marriott's Customer Service Standards and Brand Standards.
Managing Work, Projects and Policies
- Evaluate, qualify and respond to leads in a professional and timely manner.
- Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale.
- Ensure business is transitioned to designated property appropriately and in a timely manner for proper service.
- Provide service to customers to grow account share and generate profitable revenues from the group room, catering and events on behalf of MI, across the enterprise.
Maintaining Business Goals
- Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting.
- Assist with the closing of business opportunities to ensure team and departmental goals are met.
- Generate and organize sales reports utilizing internal data systems.
Requirements
- 4-year degree from an accredited university in High School diploma or equivalent required.
- Minimum of 2 years' experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.