Description
We are seeking a Project Assistant (Case Management) to join our team in Santiago, Chile. The successful candidate will provide support with case management activities, including file integrity, program access, pre-screening, and field team support.
Responsibilities:
- Undertake case management activities in an assigned area or areas
- Assist in the efficient and effective management of migrants/beneficiary case files and medical records
- Support with travel booking, ticket purchasing, and data recording
- Provide transit assistance when needed
- Conduct form fill interviews and complete necessary forms
- Undertake quality assurance checks of files and case data
- Provide regular reports on work being accomplished
- Demonstrate a solid understanding of IOM's programs, including AVR and AVRR
- Maintain confidentiality and integrity of beneficiary and program-related information
- Support in other administrative tasks when required
Qualifications:
- High School Diploma with four years of relevant experience; or Bachelor's degree in a related field with two years of relevant professional experience
- Experience in case management in migrations, ideally with AVR and AVRR Program
- Experience working with migrants, refugees, internally displaced persons, victims of trafficking, and other vulnerable groups
- Prior work experience with international humanitarian organizations, institutions, or non-governmental or governmental organizations in a multicultural environment is an advantage
- Good computer skills; excellent organizational, interpersonal, and teamwork skills; excellent communication and drafting skills
Required Skills:
- Spanish
- Client-oriented
- Communication
- English
- Solution-oriented
- Teamwork