Description
This Regulatory Remediation Analyst role sits within GCOO Regulatory Projects, supporting the delivery of regulatory remediation and control uplift initiatives.
The Analyst will manage assigned remediation cases end-to-end, provide clear customer communications, maintain strong internal controls, and ensure timely closure in line with regulatory and internal standards.
Key responsibilities:
- Manage assigned regulatory project deliverables/workstreams end-to-end, ensuring milestones are achieved within agreed timelines and governance.
- Maintain remediation project artefacts including plan, decision log, and evidence repository to support audit/regulatory scrutiny.
- Monitor remediation delivery health, escalate at-risk deliverables, and propose recovery actions.
- Be in regular contact with Relationship Managers on operational issues and take prompt follow-up action on outstanding matters.
- Take ownership of Client Maintenance and Servicing activities, including ad hoc client queries and escalations.
- Manage a portfolio of central bank remediation cases, ensuring completion within agreed timelines and service standards.
- Perform customer ID outreach activities to request required identification documents and follow up until receipt/closure.
- Update customer static data and ID details accurately in the bank's core banking system(s).
- Maintain accurate case notes, documentary evidence, and audit trail to demonstrate remediation actions taken and outcomes achieved.
Requirements:
- A graduation degree is essential for obtaining a UAE visa and work permit.
- Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.
- Confident written and verbal communication skills for customer outreach and explaining document requirements clearly.
- Ability to manage multiple cases concurrently, prioritise effectively, and meet deadlines under pressure.
- High discipline in maintaining accurate trackers, notes, and audit evidence.
- Exposure to core banking/static data maintenance and/or client data platforms.
- Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.
- Typically 1–3 years' relevant experience in banking operations/client servicing/remediation/KYC support.