Description
Cigna Healthcare is seeking a highly analytical and detail-oriented Senior Analyst to join the Network Excellence & Optimization function.
The successful candidate will work closely with regional stakeholders to identify improvement opportunities, standardize processes, strengthen operational controls, enhance reporting quality, and support business transformation initiatives through data-driven decision making and automation.
Responsibilities
Operational Excellence & Continuous Improvement
- Identify operational inefficiencies, process gaps, bottlenecks, and risks.
- Facilitate process mapping and process redesign workshops.
- Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls.
- Support implementation of operational governance frameworks and performance management practices.
Reporting & Analytics
- Own quality assurance and validation of operational reporting and management information.
- Develop scorecards, KPIs, and performance tracking mechanisms.
- Conduct trend analysis and provide actionable recommendations to improve performance.
- Ensure reporting accuracy, consistency, and data integrity across multiple sources.
Project & Transformation Support
- Support strategic initiatives, optimization projects, and transformation programs.
- Coordinate cross-functional stakeholders and track delivery against milestones.
- Manage project documentation, issue logs, risks, actions, and benefit realization tracking.
- Assist with implementation of new operational capabilities and process changes.
Automation & AI
- Identify opportunities to automate manual activities and improve efficiency.
- Support development, testing, and deployment of automation and AI-enabled solutions.
- Document requirements and business processes to support automation initiatives.
- Promote adoption of digital tools, workflow solutions, and productivity technologies.
Governance & Controls
- Support control design and operational readiness activities.
- Monitor process compliance and identify control weaknesses.
- Track issues, corrective actions, and risk mitigation plans.
- Contribute to business readiness and operational governance activities.
Essential Functions
- Support the documentation, maintenance, and continuous improvement of operational processes and SOPs.
- Analyze operational data and reports to identify trends, risks, and improvement opportunities.
- Validate data, reporting outputs, and management information to ensure accuracy and consistency.
- Support governance, controls, and readiness activities through documentation, issue tracking, and monitoring.
- Coordinate with regional and cross-functional stakeholders to support successful project delivery.
- Assist in the identification, testing, and implementation of automation and AI-enabled solutions.
- Prepare reports, presentations, trackers, and performance summaries for management review.
- Contribute to continuous improvement initiatives that enhance operational efficiency, quality, and consistency.
Qualifications
Education
- Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.
Professional Experience
- 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.
- Experience within healthcare, insurance, managed care, TPA, or regulated industries preferred.
- Demonstrated experience improving business processes and delivering measurable operational benefits.
Preferred Certifications
- Lean Six Sigma Green Belt (Preferred)
- Lean Six Sigma Black Belt (Highly Preferred)
- Lean Practitioner Certification
- Certified Quality Improvement Associate (CQIA)
- ASQ Certified Quality Process Analyst (CQPA)
- ISO 9001 Internal Auditor
Technical Skills
- Advanced Microsoft Excel
- Power BI
- PowerPoint
- SharePoint
- Microsoft Power Automate
- Microsoft Copilot
- Process Mapping Tools
- Data analysis and visualization techniques
Key Competencies
- Operational Excellence
- Continuous Improvement
- Problem Solving
- Process Design & Optimization
- Data Analytics
- Root Cause Analysis
- Quality Management
- Critical Thinking
- Stakeholder Management
- Project Coordination
- Change Management
- Attention to Detail
- Written & Verbal Communication