Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. You'll do the most meaningful work of your career and see your impact at scale.
The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. This role requires a solid understanding of eDiscovery and the litigation support industry, typically gained through at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers.
Key Responsibilities:
- Serve as the primary liaison with key client representatives to own the service delivery relationship;
- Drive overall client satisfaction through effective coordination and communication of client deliverables;
- Execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
- Ensure client and project requirements are met with the highest quality and accuracy;
- Deliver proactive communication with clients and address issues promptly;
- Maintain up-to-date records of project status;
- Demonstrate leadership to both clients and internal partners, delivering project objectives professionally and with high quality.
Requirements:
- Solid understanding of eDiscovery and litigation support industry;
- At least 2 years of experience in project management positions;
- Demonstrated success in managing multiple simultaneous projects;
- Excellent oral and written communication skills;
- Strong client relationship skills;
- Understanding of database design, data processing, and legal document review requirements.
The compensation range for this role is $100,000 to $120,000 USD annually, and may be eligible for an annual bonus.