Description
AppsFlyer is seeking an experienced and dynamic Account Manager to manage the commercial lifecycle for growth clients.
As the primary point of contact, you will guide customers through all stages of the commercial lifecycle, including sales, scaling, product expansions, renewal, and ongoing management.
Responsibilities
- Sales Execution and Territory Growth: Own a book of prospects and existing customers, focusing on net growth, and consistently achieve revenue targets.
- Act as the primary business/commercial contact, taking a consultative approach to provide value to customers.
- Develop and implement strategic account plans aligning with the client's business objectives and growth strategies.
- Manage contract renewals and negotiations to ensure a mutually beneficial and long-term relationship.
- Evangelize AppsFlyer within your territory through prospecting, attending conferences and events, and speaking opportunities.
Strengthen & Expand Customer Relationships
- Conduct in-depth needs assessments to understand the client's marketing technology landscape, business objectives, challenges, and requirements.
- Utilize ongoing value selling, thought leadership, expectation setting, and communication to expand and strengthen customer relationships.
- Establish and maintain strong, long-term relationships with key stakeholders within the client's organization.
- Become a trusted advisor by providing insights, recommendations, and strategic guidance.
Own & Ensure Executional Excellence
- Own sales execution with top-tier marketers within your territory.
- Ensure customer satisfaction and success by monitoring key performance indicators (KPIs) and proactively addressing any issues.
- Implement strategies to minimize churn and maximize customer retention.
- Be a product expert and have a thorough understanding of the competitive landscape.
Cross-Functional Collaboration
- Work cross-functionally with solution architects, customer success, support, and partnerships to understand and anticipate customers' business needs.
- Work closely with product development, marketing, and customer support to ensure a coordinated and effective approach to serving the client.
- Facilitate communication between the client and internal teams to address issues, deliver enhancements, and provide ongoing support.
Requirements
- 3-6 years of SaaS experience in Analytics, Mobile or the MarTech space.
- Track record of successfully managing contract renewals and negotiations.
- Consistently achieving quota targets and accurate forecasting.
- Track record of analyzing data and metrics to create value-based narratives and client recommendations.
- Expert of the Martech/Adtech ecosystem and competitive landscape.
- Curiosity to continuously acquire new skills and gain a deep understanding of our product.
- Resilient and adaptable, able to pivot sales strategies based on client needs and market changes.
- Highly proactive, taking initiative to identify sales opportunities with existing clients and prospects.
- Skilled at building strong, lasting relationships, focusing on trust, communication, and long-term partnerships.
- Willing to travel regularly.