Description
As an Account Manager, you will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC and Telstra's revenue across business customer portfolios.
Your ability to listen to and deeply understand customers, combined with exceptional organisational skills, will ensure you support business customers to find the best ICT solutions to achieve their goals.
Responsibilities:
- Manage customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
- Implement segment and portfolio strategies to retain and grow customer portfolios.
- Handle inbound and outbound customer sales and service contracts, exploring sales opportunities and resolving queries and complaints.
- Collaborate with peers, team members, and stakeholders to identify and qualify leads.
- Develop and maintain account and portfolio plans to support relationship development and achieve financial and customer targets.
- Meet individual and team sales and performance KPIs.
- Continuously upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
Benefits:
- Flexible working arrangements.
- Generous incentive programs.
- Parental leave policy.
- Unlimited learning programs.
- Global presence with opportunities to work in 22 countries.
- Discounts on Telstra products and services.
Requirements:
- Excellent relationship-building and organisational skills.
- Experience in ICT management, customer relationship management, and sales.
- Strong communication and stakeholder management skills.