Description
Visa's Case Investigations & Enforcement (CIE) team protects the integrity, safety, and trust of the Visa payment ecosystem. The team monitors and enforces risk and compliance programs that identify, investigate, and remediate behaviors that threaten the stability of the network, Visa clients, and end users.
As Senior Manager in the CIE team in Asia Pacific, you will take a leading role in executing the enforcement of Visa risk programs in alignment with the strategic direction and compliance of the programs in the region. These programs include:
- Visa Integrity Risk program (VIRP)
- Visa Acquirer Risk program (VAMP)
- Visa Issuer Monitoring Program (VIMP)
- Fraud Reporting and Control Program (FRECOP)
- Third Party Registration Program (TPA)
- Account Information Security Program (AIS)
Key Responsibilities:
- Own End to End Program Operations: Oversee and execute program operations, driving compliance with Visa Rules and program requirements while balancing client needs.
- Manage Stakeholders: Serve as a trusted advisor and thought leader in risk operations, providing guidance on compliance requirements, remediation strategies, and enforcement approaches.
The position partners closely with internal stakeholders such as Global and Regional Risk functions, Client Services and Account Executives to ensure consistent application of risk and compliance standards while minimizing operational, brand and reputational risk to Visa.
Qualifications:
- Minimum 10 years of experience in managing program operations, or risk management
- Extensive hands-on experience in leveraging automation and AI tools to improve processes (e.g., M365 Copilot, Power Automate)
- Proven ability to manage multiple priorities and deliver under pressure in a fast-paced environment
- Strong stakeholder management and influencing skills across all levels, internally and externally
- Exceptional communication skills, with the ability to inspire and influence at all levels.