Description
Syneos Health is seeking a Manager / Associate Director, Strategic Process Improvement & Programs to join their team.
The successful candidate will be responsible for analyzing current-state processes to identify gaps, risks, inefficiencies, and root causes, and developing future-state workflows, operating model changes, and role clarity needed to standardize, simplify, and improve work.
Key responsibilities include:
- Developing and maintaining standardized process improvement frameworks, tools, templates, and best practices
- Establishing and operating fit-for-purpose program governance
- Coordinating cross-functional workstreams and proactively managing risks, issues, actions, decisions, interdependencies, changes, and resource constraints
- Providing concise, accurate program reporting for sponsors and governance bodies
- Facilitating program and workstream meetings and documenting decisions and commitments
- Acting as a business partner with key business leaders to align on and prioritize transformation opportunities
- Collaborating with delivery teams and business stakeholders on the design and implementation of desired solutions
- Reviewing, challenging, and strengthening business cases for transformation opportunities
- Establishing and maintaining performance measures and benefits-tracking mechanisms
- Partnering with technology, operations, and business stakeholders to assess where AI, automation, and workflow enablement can accelerate standardized processes and improve scalability
The ideal candidate will have:
- A B.A. / B.S. in business, operations, life sciences, information technology, engineering, or related field
- Experience leading complex, cross-functional programs or projects involving business process improvement, enterprise transformation, operating model change, or strategic delivery in a corporate environment
- Lean Six Sigma certification or practical experience applying process improvement methods
- Demonstrated program management experience, including planning, governance, status reporting, stakeholder management, risk and issue management, change control, and benefits realization
- Strong tactical and strategic thinking skills, with the ability to apply critical thinking to short- and long-term planning
- Strong program management discipline, with the ability to translate strategic objectives into executable plans
- Ability to identify, assess, and communicate program risks, issues, dependencies, and trade-offs
- Strong facilitation, stakeholder engagement, and executive communication skills