Description
TaskUs is seeking a Learning Experience Leader to help teammates develop language and communication skills. The successful candidate will design, develop, implement, track, and measure the effectiveness of learning interventions. They will also participate in a near-hire onboarding program.
Responsibilities:
- Conduct studies to identify training needs and schedule and facilitate training sessions
- Create plans to prioritize interventions for each type of training need
- Collaborate with the training manager to create the training calendar for the year
- Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings
- Oversee and facilitate workshops and individual coaching sessions
- Prepare training aides such as module summaries, videos, and presentations
- Train and guide new employees
- Develop monitoring systems to ensure progress tracking
- Align with the established training strategy and determine the appropriate methodology
Qualifications:
- At least 2+ years of working experience in the related field (training or teaching experience)
- Communications Coaching/Process Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries
- Solid knowledge and experience in Language-specific measures and interventions
- Excellent facilitation skills
- Strong English speaking and writing
- Knowledge and experience on Effectiveness Measures for both language and communications
- Stakeholder Management Skills
- Excellent Coaching Skills