Description
As a FinCrime Operations Team Lead at Wise, you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists.
Your primary purpose is to ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance, and a customer-centric approach.
You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention.
Responsibilities:
- Team Leadership: Lead by example, driving a customer-focused mindset across your team and the wider FinCrime organization.
- People management: Coach and develop a strong team of FinCrime Operations Analysts or Specialists with varying levels of experience.
- Operational management: Oversee the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes.
- Performance management: Measure team and individual KPIs and ensure performance targets and quality standards are consistently met.
- Expertise sharing: Be a subject matter expert in financial crime areas with the ability to obtain and maintain sufficient subject matter expertise required to train, develop and coach your team.
- Issue Management and Escalation: Escalate tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership in a timely and informative manner.
- Planning and execution: Be accountable for driving your direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced.
- Stakeholder management and communication: Collaborate closely with stakeholders ensuring clear communication and coordination of actions.
- Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach.