Description
We are seeking an Operations Analyst, NCT to join our team in Jaipur, India. As an Operations Analyst, you will be responsible for completing day-to-day activities, ensuring accurate and timely delivery of assigned production duties, and adhering to all cut-off times and quality of processing as maintained in SLAs.
Key Responsibilities:
- Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
- Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
- Identify and highlight missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to the relevant stakeholders within agreed timelines.
- Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
- Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
- Assist in preparing and reviewing daily control/production reports, including tracking of open items, exceptions, and follow-ups.
- Support follow-up with RC/business teams for clarification or resolution of deficiencies noted during voice log review.
- Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.
- Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
- Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.
- Perform other administration, reporting, and control-related tasks as assigned.
What We Offer:
- Best-in-class leave policy
- Gender-neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender-neutral)
- Sponsorship for industry-relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term Life Insurance
- Complimentary Health screening for 35 years and above
Requirements:
- German Language B1 or above level is a must for this role.
- Good communication skills and ability to interact independently with German counterparts.
- At least 0-1 year of experience in any stream.
- Responsibility, risk awareness, reliability, and resilience even in exceptional situations.
- Secure management of IT applications and communication facilities and the safe handling and use of new media (in particular, videoconferencing).
- Secure handling of common office applications (Microsoft Office) and bank applications.
- Willingness to work in multiple/rotational shifts.