Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
We’re looking for a Compliance Operations Lead focusing on driving performance of the compliance operations team who are responsible for making decisions on our higher risk customers for selected APAC entities. Based in Hyderabad, you will work with a growing team of multidisciplinary specialists (Product, Banking, Operations based in our offices in APAC, Estonia and HQ in London) to help deliver world class products and services in APAC.
You’ll help manage and strengthen our control environment, by having a clear overview of our highest risk customer portfolios and how our control environment is working to effectively mitigate financial crime risk and meet regulatory obligations locally.
While being an advocate of the Wise values, you will need to ensure that your team is consistently delivering high-quality customer due diligence reviews as well as meeting the operational metrics according to the organisation’s wider objectives.
You will also oversee quality framework and decision quality for enhanced customer due diligence, and provide input into first line operational teams’ training and procedures.
Job Responsibilities
- Group Leadership: Lead by example and drive a customer-focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
- People management: Coach and develop a strong team of Compliance Operations. Come up with initiatives to help your team to grow their skills, behaviours, and competencies.
- Operational management: Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency.
- Performance management: Measure group-wide KPIs and ensure that your team meets performance targets and quality standards.
- Expertise Sharing: Be a subject matter expert in your area with the ability to train and coach your team on operational topics.
- Planning and execution: Ensure operational team plans are set in place and provide insights to other stakeholders.
- Stakeholder management and communication: Collaborate closely with your stakeholders ensuring clear communication and coordination of actions.
QUALIFICATIONS
- At least 2+ years of leading medium to large sized teams (10-20) preferably in FinCrime operations or Compliance
- A minimum of 4 years experience in FinCrime Operations or Compliance relating to customer due diligence and risk assessments
- Great communication and organisational skills, tons of motivation and positivity
- Theory: You are an experienced financial crime practitioner having a background in financial services and a thorough knowledge of the AML/CTF regulations in APAC markets
- Practice: You have worked in the first line FinCrime operational function dealing with most complex customer cases, and ideally have worked in a compliance advisory role in the second line of defence
- Passion: You get a kick out of improving current practices and processes and have the drive to apply different compliance strategies to develop multiple compliance frameworks
- Get the job done: You are a problem-solver. You have a sense of urgency and an ability to work well under pressure, prioritising, taking responsibility and working to tight deadlines
- Communication: You’re a strong relationship builder across all levels of the business and externally
- Development: You’ve considered the challenges and development opportunities of working at a fast growing scale-up and are looking to get into FinTech or payments compliance