Description
We are seeking a NOC Technician to join our TRANSPORT / IP (TRIP) NOC team at Hill AFB, UT. As a NOC Technician, you will be responsible for performing and training team members on various duties, including creating and managing incident tickets, monitoring network events, and providing technical support.
Primary Responsibilities:
- Create, update, and manage incident tickets using ServiceNow/ITSM
- Monitor network events and failures 24/7/365 using various tools
- Notify relevant contacts about network incidents and provide situational awareness to leadership and impacted communities
- Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements
- Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the CMDB
- Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools
- Demonstrate extensive proficiency in DISN functions and resolve multi-layer complex issues across multiple NOCs or domains
Basic Qualifications:
- DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent)
- Active Secret security clearance with the ability to obtain and maintain a Top-Secret security clearance
- Ability to work in a 24/7 operational environment
- Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management
- Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
- Moderate understanding of network topologies, including both transport and IP
Preferred Qualifications:
- Experience in a tech control facility or cyber transport operations
- Familiarity with circuit actions and vendor management
- Knowledge of IP architecture
- Experience in a Telco NOC or with inside or outside plant operations
- Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams
Pay Range: $48,100.00 - $86,950.00