Description
Help Desk Technician DAYS
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a Help Desk Technician you will:
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnose, identify, isolate, and analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system support specialists as needed
- Maintain and update records and tracking databases, alerting management to recurring problems and patterns of problems
To succeed in this role, you will need:
- Technical training, certification(s), or degree
- Security+ CE certification
- PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
- TS/SCI with Polygraph clearance
- US Citizenship
GDIT offers:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
The likely hourly rate for this position is between $26.83 - $33.18.