Description
Leidos is seeking a Telephony Technician to support the Office of Naval Intelligence (ONI) mission at the National Maritime Intelligence Center (NMIC) in Suitland, MD. The successful candidate will help maintain and enhance critical voice communications systems that directly support national security operations.
The role involves:
- Supporting day-to-day operation and maintenance of enterprise telephone systems, including PBX and voicemail platforms.
- Completing moves, adds, and changes (MAC) for users and equipment, ensuring accurate updates to system databases.
- Troubleshooting telephony issues, diagnosing service disruptions, and coordinating repairs as needed.
- Providing responsive customer service, user training, and support for service requests in accordance with established SLAs.
- Assisting in the transition from legacy telephony systems to modern enterprise solutions.
Requirements include:
- Bachelor’s degree with 2+ or 4+ years of experience; Associate’s degree with 4+ or 6+ years of experience; HS Diploma/ GED with 6+ or 8+ years of experience.
- Active TS/SCI clearance in DISS and required program access.
- Active Security+ or higher certification.
- Experience with enterprise telephony systems (PBX, voicemail, wiring, cabling).
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer service skills.
Preferred qualifications:
- Experience with Nortel/Avaya PBX or CallPilot systems.
- Background supporting DoD or IC environments.
- Familiarity with Unified Communications technologies.
The pay range for this role is $59,150.00 - $106,925.00.