Description
IOM is seeking a Senior Programme Associate (German Speaker) to work on streamlining visa application services for German family reunification, resettlement, and evacuation caseloads.
The successful candidate will be responsible for:
- Overseeing program associates and communication activities related to case consultation and public affairs
- Managing communication systems, including email management systems, phone systems, and websites
- Ensuring case consultation spaces are confidential and secure
- Providing accurate and timely information to migrants and stakeholders
- Training and supervising communication team members
- Undertaking duty travel as needed
- Assisting with day-to-day implementation of FAP activities and providing logistical/administrative support
- Monitoring and ensuring the quality of visa applications, case management activities, and email communication with beneficiaries
- Providing ad-hoc trainings to PAs on FAP SOPs, guidelines, and protection mainstreaming & vulnerability screening
- Making informal translations of documents, communication, and meetings as needed
- Communicating with German press, NGOs, and external stakeholders on FAP-related items
- Archiving documents and ensuring accurate applications are referred to the German consulate
The ideal candidate will have:
- A university degree or equivalent in Business Management, Client Services, Social Science, or a related discipline
- At least 4 years of relevant professional experience in a similar setting and capacity
- Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word
- Strong interpersonal and intercultural skills with attention to detail
- Fluency in English and German
- Working knowledge of DARI/PASHTO will be preferred
IOM offers a fixed-term contract of 1 year with the possibility of extension.