Description
As a Client Partner – Inside Sales, Small & Medium Business, you will play a key role in growing and retaining Sportradar's portfolio of small and medium-sized business clients.
You will manage a diverse customer portfolio, build strong relationships with key stakeholders and identify opportunities to expand our clients' use of Sportradar's products and services.
Key responsibilities include:
- Owning and actively developing a portfolio of +50 small and medium-sized business clients.
- Building trusted relationships with customers through regular, proactive engagement via phone, video meetings, email and in-person meetings.
- Managing the full sales cycle, including opportunity identification, qualification, needs analysis, proposal development, negotiation and closing.
- Leading renewal discussions and taking proactive measures to reduce churn and strengthen customer retention.
- Identifying and developing upsell and cross-sell opportunities across the customer portfolio.
- Maintaining accurate and up-to-date customer information, activities, opportunities and next steps in the CRM system.
- Collaborating closely with internal teams to ensure a seamless customer experience and successful implementation of commercial initiatives.
Requirements:
- Bachelor's degree in Business, Sales, Marketing, Sports Management or a related field , or equivalent practical experience.
- Initial experience in sales, account management, business development, partnerships or a customer-facing commercial role.
- Strong interest in building customer relationships and driving measurable business results.
- Confident communication skills and the ability to engage professionally with different customer stakeholders.
- Fluent English; additional languages are an advantage.