Description
As a Client Partner, you will lead the relationship, strategy, project planning, and account management for one or more of our largest global restaurant partners in the UK & Ireland.
You will own the past and future of those relationships: building the annual joint business plan, leading contract negotiations and renewals, and working cross-functionally with marketing, finance, legal, analytics, operations, and product to deliver it.
You will also work with the partner's EMEA and global counterparts, and partner closely with the DoorDash and Wolt EMEA and Global team to bring world-class technology and best practices to your accounts.
Responsibilities:
- Own the overall off-premise strategy for your partners across every phase of the relationship (piloting, rollout, support, and growth)
- Lead contract negotiations and renewals, agreeing terms that unlock mutual value and grow like-for-like sales and take rate
- Use data and insights (SQL, dashboards, and analysis) to find growth opportunities, build the business case for recommendations, and sell Deliveroo's suite of products and services into strategic clients
- Oversee partner-specific needs such as POS integrations, customized reporting, menu optimization, merchant marketing, and operational improvements
- Lead business reviews and present to partner executives and Deliveroo senior leadership, handling challenging questions with confidence
- Work cross-functionally and serve as a working team lead across marketing, finance, legal, analytics, operations, product, and support
- Help raise the analytical capability of the team by sharing best practice, and contribute to the hiring and development of the Enterprise team as it grows
Requirements:
- 5+ years of experience in management consulting, business strategy and analytics, strategy and operations, investment banking, account management, business development, or other analytically-intensive and client-facing roles
- Strong SQL skills: ability to pull, read, and manipulate large data sets and turn them into insight
- Track record of end-to-end problem-solving: spotting a problem, ideating a solution, and taking it all the way to a measurable, high-value outcome with cross-functional teams
- Excellent data storytelling skills: ability to build a clear narrative from data and present it, and defend it, to senior executives
- Proven success working in cross-functional teams to build creative solutions, with strong project management, organization, and presentation skills
- Problem solver at core with a strong bias for action, comfortable with a fast pace and several moving parts
- Ability to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
- Well-developed negotiation skills and ability to flex style to all levels and situations
- Comfortable using AI tools day-to-day to work faster and smarter