Description
We are seeking a Benefits Analyst to provide vital support for smooth delivery of all WGU employee benefit plans, programs, and policies. This role operates in a high-pace, high-growth environment and demands positive passion and enthusiasm. The successful candidate will deliver critical strategic, administrative, and transaction support within the WGU People & Talent team.
Key Responsibilities:
- Provide comprehensive case management and administrative support for a high volume of leave of absence and workplace accommodation cases
- Manage multiple complex and time-sensitive leave and accommodation cases simultaneously, prioritizing work based on business needs, employee circumstances, regulatory requirements, and established service-level expectations
- Support the administration of leave programs, including FMLA, company-provided leaves, personal leaves, disability-related leaves, workers' compensation-related absences, and applicable state and local leave programs
- Partner with managers and People & Talent business partners to provide guidance regarding leave and accommodation processes, employee communications, attendance considerations, return-to-work requirements, and applicable policies
- Provide impeccable customer service and support in a timely, accurate, and professional manner
- Coordinate with third-party leave, disability, and benefits vendors to support timely and accurate case administration, resolve escalated issues, research discrepancies, and ensure appropriate communication and follow-up
- Serve as a mentor and trainer for less experienced team members and provide peer review of team member work as necessary
- Develop and maintain documentation of critical employee benefits, leave, and accommodation processes and procedures
- Identify opportunities to improve the employee experience, reduce case backlogs, increase operational efficiency, strengthen compliance, and improve the accuracy and consistency of case administration
- Perform regular case audits, data reviews, and quality assurance activities to identify trends, ensure accurate case management, verify compliance with established processes and service-level expectations, and support continuous improvement
Requirements:
- Bachelor's Degree in Human Resources or related field or equivalent relevant experience
- 2-3 years of experience specifically working with Leaves of Absence and Accommodations
- Ability to manage a high volume of LOA and accommodation cases simultaneously
- Strong interpersonal skills in dealing proactively with all levels of internal and external individuals
- Ability to work effectively in a collaborative team environment, demonstrating influence and leadership
- Strong communication skills marked by the ability to write, read, and interpret technical material
- Knowledge of and demonstrated prior experience with operational and strategic aspects of employee benefit plans
- Solid technical understanding of HRIS and related processes associated with employee benefits
- Data-driven orientation with the ability to diagnose root causes, identify primary drivers of outcomes, and recommend positive changes
Preferred Qualifications:
- Experience presenting to groups
- Experience in a large organization's human resources function
- HR shared service center experience
- Experience with HRIS/payroll systems
- Workday experience
- Progress toward or completion of Certified Benefits Professional (CBP), Certified Employee Benefits Specialist (CEBS), or other HR-related certifications