Description
As a Senior Technical Account Manager at 1Password, you'll own the technical side of the post-sale customer lifecycle, guiding implementations, driving adoption, and acting as a trusted technical advisor on identity, access, device trust, and SaaS security.
The Technical Account Management team ensures customers realize long-term value from their 1Password investment, combining technical expertise with customer advocacy to guide organizations from implementation through adoption, expansion, and renewal.
You'll take on strategic accounts, mentor peers, and influence how we scale customer engagement, processes, and best practices across the organization. You'll balance technical depth with business acumen, always focusing on driving customer value and retention.
Responsibilities:
- Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
- Lead technical implementation, including integrations, configuration, and security reviews.
- Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
- Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
- Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
- Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
- Create and maintain resources that scale customer impact.
- Mentor junior team members, contribute to enablement, and shape scalable processes.
- Act as an escalation point for complex technical challenges and strategic accounts.
Requirements:
- 6+ years in a customer-facing technical role within a SaaS or security-focused B2B environment.
- Proven ability to lead technical onboarding and implementation conversations with technical and business stakeholders.
- Strong communication, storytelling, and demo skills.
- Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
- Strong understanding of modern security frameworks and identity protocols.
- Advanced real-world experience with various SaaS products and cloud-based infrastructure.
- Experience working directly with scripting/automation or software development.
- Ability to take on new technologies and quickly become a subject matter expert.
- Ability to work independently in a remote-first environment.
What We Offer:
- Competitive salary ($124,000 - $180,000 USD or $113,000 - $164,000 CAD).
- Immediate participation in 1Password's benefits program (health, dental, 401k, and others).
- Generous paid time off.
- Equity grant.
- Participation in incentive programs.
Our Culture:
- Prioritizing collaboration, clear communication, and receptiveness to feedback.
- Aligning with core values: keep it simple, lead with honesty, and put people first.
- Challenging the status quo and iterating in search of the best solution.