Description
Zscaler is looking for an experienced Sr. Technical Success Manager (Sr.TSM) to join its team. This is a hybrid role based in Mohali/Bangalore, reporting to the Manager, Technical Success within the Customer Success department.
The Sr. Technical Success Manager will serve as a strategic technical advisor, deeply understanding customer goals to align Zscaler solutions and drive long-term satisfaction by guiding customers through their Zero Trust journey as the central post-sales point of contact.
Key responsibilities:
- Build and nurture deep relationships with key customer stakeholders and operational service owners across a complex portfolio of accounts
- Offer expert technical guidance, proactive recommendations, and robust Technical Governance to develop customized strategies for the seamless integration and operationalization of Zscaler solutions
- Proactively drive adoption by identifying actionable insights, anticipating technical hurdles, and developing comprehensive risk mitigation plans
- Provide technical expertise and organizational leadership to manage complex escalations, collaborating across Sales, Support, and Product teams
- Master Zscaler products and services to participate in the creation and sharing of intellectual capital
Requirements:
- 8+ years of experience in customer-facing technical roles, featuring 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within the Cloud, Web Security, Networking, or Infrastructure domains
- Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio
- Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- Solid understanding of core networking protocols and technologies like DLP, Sandbox, SDWAN, CASB
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!