Description
We are looking for a Sr. Technical Success Manager to join our team. This is a remote role based in the UK reporting to the Manager of Technical Success Management in the Customer Success Organization department.
You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives.
Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.
Responsibilities:
- Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
- Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
- Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
- Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
- Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team's collective impact
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
- 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
- Strong communication and presentation skills with the ability to influence internal and external decisions
- Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
- Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!