Description
Toast is seeking a Senior Manager, IT Delivery, a technical, hands-on 'player-coach' who will serve as the strategic execution engine for the Information Technology department.
The Senior Manager, IT Delivery will manage a single Project Manager and support five specialized units: MDM, SaaS, Network, ServiceNow DevOps, and Compliance (UAR Coordination).
Responsibilities:
- Hands-On Delivery: Lead the end-to-end execution of critical IT systems initiatives, such as SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations.
- Ecosystem Integration & Decision Making: Drive holistic decisions across IT domains by understanding how core platforms integrate and operate together.
- Roadmap & Analytical Reporting: Partner closely with IT Leaders to define success metrics for IT programs and build dashboards to track enterprise-wide impact.
- IT Enablement & User Adoption: Drive enterprise-wide user adoption for the tech stack, create and scale training programs, and maintain a centralized documentation repository.
- Strategic Liaison: Serve as the primary point of contact between IT domains and external business stakeholders, translating complex technical infrastructure into clear business value.
Requirements:
- Experience: 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.
- Core Systems Knowledge: Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint, Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling.
- Ambiguity Navigation & Decision-Making: Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.
- Matrix Leadership: Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.
- Exceptional Communication: Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-technical stakeholders.
- Pragmatic Execution: A focus on rolling up your sleeves to drive execution, prioritizing real-world outcomes over rigid adherence to project management methodologies.
Nice to Haves:
- Background in IT Business Operations or IT Service Management (ITSM).
- Experience utilizing data analytics tools to build executive-facing performance and capacity dashboards.
- Strong understanding of AI and emerging technologies.
The base salary range for this role is $137,000-$219,000 USD.