Description
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
As our Licensing & Digital Media Officer you won't just manage administrative processes,you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney.
Licensing & Business Support On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include:
- Delivering statutory licensing and registration functions under the London Local Authorities Act
- Issuing and renewing street trading licences within agreed service timescales
- Maintaining auditable digital database records
- Guiding prospective and existing local entrepreneurs through the licensing journey
- Reconciling licence payments, recovering arrears alongside finance colleagues
- Preparing documentation for the Officer Licensing Panel while supporting compliance and enforcement teams
- Compiling management statistics on occupancy and income
- Providing core administrative support across the service
- Working flexibly on-site during trading hours, including required weekends and public holidays
Digital Media & Communications On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will:
- Plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications
- Manage daily digital community interactions
- Highlight independent business vendors
- Mentor local traders to build their online marketing confidence
- Produce monthly performance analytics
- Deliver priority campaigns around climate action and local economic recovery
- Ensure strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines
Key Responsibilities To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site.