Description
We are seeking a Communications Officer to join our team in the Force Control Room at Palestra House, London.
As a Communications Officer, you will be working in a safety-critical role, handling calls, dispatching radio messages, and managing police responses to incidents. You will be part of a dedicated team, working within a core shift pattern that covers 24 hours a day, 7 days a week.
Your responsibilities will include:
- Handling calls, dispatching radio messages, and managing police responses to incidents.
- Accurately recording information and assessing it to determine the appropriate level of responses.
- Effectively managing emergency telephone calls, evaluating the urgency of the incident, and prioritising police responses when necessary.
- Obtaining and evaluating information to determine response criteria and deployment levels using THRIVE and NSIR, prioritising public and officer safety at all times.
- Monitoring incidents and providing advice, deployment and direction of appropriate resources via radio to ensure a suitable and effective response.
To be successful in this role, you will need to have:
- Effective communication skills.
- Excellent customer service skills and the ability to make decisions based on threat, risk, and harm.
- The ability to manage situations in a calm and assertive manner.
- Utilising different communication methods (e.g. telephone, radio, email).
- Proficiency in IT and the ability to use multiple integrated systems with excellent keyboard skills.
- The ability to work as part of a team in a control room/contact centre environment.
In return, we offer an attractive salary of £46,825.48 per year, 28 days annual leave plus bank holidays, family-friendly policies, bespoke benefits platform, and Blue Light Card access.
The working hours for this role can be unsocial as it involves a 24/7/365 shift pattern that includes early starts, late finish times, and night shifts.