Description
This leadership role provides executive oversight of the Acceptance Implementations organization across Latin America. The Director sets the regional strategy, builds organizational capabilities, accelerates business growth, and ensures world-class client outcomes across the Acceptance ecosystem.
The Director leads a team of Implementation Managers responsible for deploying Acceptance products and services, including Payment Gateway, Fraud Prevention, Token Management Services, Secure Acceptance, Payer Authentication (3DS), Digital Payments, Click to Pay, Network Tokenization, and other emerging commerce solutions. The role also serves as the senior escalation point for complex implementation challenges and strategic client engagements.
Responsibilities
Strategic Leadership
- Build and lead a high-performing implementation organization by developing future leaders, strengthening succession pipelines, and fostering a culture of accountability, innovation, and continuous improvement.
- Develop and execute the regional implementation strategy aligned with Visa’s Acceptance business objectives.
- Establish implementation governance, operational standards, KPIs, and best practices that improve delivery consistency and client experience.
Client Delivery Excellence
- Lead the successful implementation of Acceptance products and services for strategic merchants, acquirers, processors, PSPs, fintechs, and enterprise clients.
- Ensure projects are delivered on time, within scope, and in accordance with quality, compliance, and security requirements.
Cross-Functional Collaboration
- Partner closely with Product Management, Sales, Technology, Risk, Operations, and Customer Support organizations.
- Influence product roadmaps by providing implementation insights, client feedback, and market requirements.
Operational Management
- Monitor regional implementation performance through metrics, analytics, dashboards, and reporting.
- Manage resource allocation, workforce planning, forecasting, and capacity management activities.
Innovation and Transformation
- Stay informed of payment industry trends, regulatory changes, emerging technologies, AI capabilities, and digital commerce innovations.
- Drive adoption of automation, Generative AI, and technology-enabled solutions to improve implementation efficiency and scalability.
Talent Development
- Attract, develop, mentor, and retain high-performing implementation professionals.
- Lead performance management activities including goal setting, coaching, development planning, and succession planning.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Administration, Finance, or related field.
- 10+ years of experience in payments, financial services, software delivery, client delivery, professional services, technical consulting, or implementation management.
- 5+ years of leadership experience managing technical, professional services, or implementation teams.
- Demonstrated experience leading complex enterprise implementations and strategic customer engagements.
- Strong understanding of eCommerce payments, payment gateways, tokenization, fraud management, and digital commerce ecosystems.
- Experience working with Acceptance , Authorize.net, payment processors, card networks, acquiring institutions, merchants, or payment service providers.
- Proven success managing geographically distributed teams and cross-functional stakeholders.