Description
TaskUs is seeking a Customer Experience Team Member to provide world-class customer experience to its clients. As a Team Member, you will be responsible for delivering satisfying experiences to customers, meeting and exceeding client requirements, and upholding TaskUs policies.
Responsibilities:
- Provide satisfying experiences to customers
- Meet and exceed client Key Performance Indicators (KPIs)
- Understand and maintain confidentiality of TaskUs policies
- Provide feedback to management on issues and areas for improvement
- Participate in training to improve work performance
Requirements:
- Ability to work in shifts (including night shifts with additional pay)
- Call experience is a plus, but not required
- High language proficiency, writing skills, and comprehension
- Typing speed of 30 words per minute (audio and non-audio)
- Computer literacy with proficiency in Windows OS, Apple OS X, MS Office, and Google applications
- Critical thinking skills with focus on problem-solving and customer satisfaction
- Multitasking ability with attention to detail
- Self-motivated and able to contribute to a global team across departments
- Flexibility to adapt to frequent process and information changes
- Ability to work under pressure