Description
As an English Customer Care Specialist at TaskUs, you will provide world-class service to customers in an accurate, efficient, and respectful manner on every call. You will be part of a team that prioritizes a People First culture, offering competitive industry salaries and comprehensive benefits packages.
Responsibilities:
- Provide technical-based customer assistance through chat and email
- Deal with challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider company, taking part in department initiatives and providing feedback/updates
- Utilize problem-solving and critical thinking skills
- Prioritize the customer's interest and satisfaction
- Be social media savvy and able to communicate effectively verbally and in written format
Role Requirements:
- English (B2/C1) speaking and writing
- Great communication skills, written and oral
- Ability to work independently and as a remote team player
- Adaptable and flexible, with ability to work with process and information changes
- Willing to participate in a background screening
- Proven customer communication experience (email & chat)
- Strong working knowledge of external systems and PC-based internet and software applications
- Willing to learn new skills in a brand-new industry within the market