Description
We are seeking a Customer Care Specialist who is bilingual in Spanish and English to join our team. As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call.
Responsibilities:
- Provide technical-based customer assistance through voice, chat, and email
- Deal with challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider Company by taking part in department initiatives
- Problem-solving and critical thinking skills
- Passion for problem-solving with the customer’s interest and satisfaction being the primary goal
- Social Media Savvy
- Ability to effectively and correctly communicate verbally and in written format
Role Requirements:
- Must be bilingual in Spanish (C1/C2/Native) and English (B2/C1) speaking and writing
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.