Description
We are seeking a Customer Care Specialist who is bilingual in Ukrainian and English to join our team. As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call.
Responsibilities:
- Provide technical-based customer assistance through voice, chat, and email
- Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
- Problem-solving and critical thinking skills
- A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
- Social Media Savvy
- Ability to effectively and correctly communicate verbally and in written format
Role Requirements:
- Must be bilingual in Ukrainian (C1/C2/Native) and English (B2/C1) speaking and writing
- Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
What We Offer:
- Competitive industry salaries and comprehensive benefits packages
- Commitment to a People First culture
- Various departments established, including Total Rewards, Wellness, HR, and Diversity
- Internal mobility and professional growth opportunities