Description
The Associate Director, Business Operations serves as a strategic partner to the GCCM leadership team, driving execution of key business priorities, operational excellence, and organizational effectiveness across the function.
Key Responsibilities
- Partner with GCCM leadership to develop and execute the function's annual operating plan, strategic roadmap, and key priorities.
- Develop and manage GCCM governance processes, leadership operating rhythms, business reviews, and strategic planning forums to ensure priorities, dependencies, decisions, and follow-ups are clearly documented, communicated, and acted upon.
- Create, implement, and continuously improve scalable business practices, RACIs, intake models, workflows, and ways of working to streamline execution, clarify decision rights, reduce duplication, and improve efficiency across GCCM teams.
- Develop and maintain executive dashboards, scorecards, business updates, and senior leadership materials that measure progress against key performance indicators, organizational objectives, and strategic commitments.
- Drive cross-functional transformation initiatives, including operating model evolution, process optimization, capability building, and evaluation of new technologies or investments that improve operational effectiveness.
- Establish and manage intake, prioritization, escalation, and portfolio management processes for GCCM initiatives, requests, and cross-functional work to ensure resources are aligned to the highest-value opportunities, tradeoffs are transparent to leadership, and sequencing and decision points are clear.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, Finance, or a related field; advanced degree preferred.
- 8+ years of experience in business operations, strategy, consulting, program management, chief of staff, or related roles, preferably in a global, matrixed organization.
- Proven experience supporting senior leaders and translating strategic priorities into clear operating plans, governance routines, and measurable execution.
- Demonstrated experience with business planning, portfolio prioritization, resource allocation, performance reporting, and process improvement.
- Strong analytical, financial, organizational, and problem-solving skills, with the ability to synthesize complex information into executive-ready recommendations.
- Ability to influence without direct authority, manage competing priorities, and drive accountability across cross-functional stakeholders.