Description
This recruitment campaign brings together a number of Grade 10 Dispute Resolution roles across Acas. The successful candidate will work predominantly on an inbound service, handling telephone calls with customers who have requested Early Conciliation, checking and clarifying information on their notification form and gathering additional details.
Responsibilities:
- Provide information on Early Conciliation and Employment Tribunal process, including appropriate guidance on time limits.
- Identify cases that need to be handled differently from standard processes.
- Discuss inappropriate notifications and provide options for the customer.
- Create notifications for claimants and representatives.
- Make outbound calls to discuss cases.
- Accurately record case notes and close/progress cases.
The ideal candidate will have:
- Ability to proactively manage a large workload, responding to priorities promptly.
- Excellent written and verbal communication skills.
- Ability to work collaboratively and co-operate with other IDR colleagues.
- Commitment to providing excellent customer service and building positive customer relationships.
Benefits include:
- Salary of £30,120 - £30,995 per year
- Contribution of £8,725 towards Civil Service Defined Benefit Pension scheme
- Learning and Development opportunities
- Health and wellbeing initiatives
- Cycle to work scheme
- Interest-free season ticket loans
- Volunteering opportunities