Description
Join FxPro, a leading international fintech company, as a Customer Support Officer. You will assist FxPro's clients by providing support through live chats, emails, and phone calls.
Responsibilities:
- Deliver service and support to customers through live chats, emails, and phone calls
- Provide answers to customers by identifying problems, researching answers, and guiding customers through corrective steps
- Handle and resolve customer complaints or issues
- Provide information to customers regarding the Company's services and products
- Provide quality service and support in various areas, including system/technical troubleshooting, login/account issues, accounting, and back office enquiries
- Follow up on the progress of responses to customers
- Perform Back Office and Clients Accounting Department duties as required and update Customer records
- Ensure that all duties are done in line with necessary KYC, AML, and due diligence controls
- Provide feedback on the efficiency of service processes in place
- Escalate matters to senior management as required
Requirements:
- University degree or relevant working experience in banking
- Excellent command of the English language; knowledge of an additional language is an advantage
- Computer literacy at a high level
- Flexible, analytical skills, excellent communication skills, high attention to detail
- Any knowledge of finance and economics is advantageous
- Ability to work in shifts
Interview steps:
- Screening call (~30 minutes)
- Interview with Head of Customer Support (~60 minutes)
- Interview with Chief Operating Officer + Customer Support Supervisor/Head of Customer Support (~60 minutes)
Benefits:
- Medical insurance
- Provident fund
- In-house gym with a personal trainer
- Free daily lunch catering, snacks, and beverages
- Company discount card for various products and services
- 21 days of annual leave and 10 days of sick leave annually
- Birthday certificate program