Description
As a Customer Success Manager (CSM), you will showcase your 'Customer First' attitude, passion for service, and enjoyment of learning new technologies by leading customer renewals.
You will be responsible for driving early renewals, developing long-term relationships with assigned ThousandEyes customers, connecting with key business executives and technical partners.
Your responsibilities include:
- Operating as the main point of contact with ThousandEyes customers
- Launching and onboarding new customers, setting them up for success with the platform
- Preparing monthly, quarterly communications and developing campaigns to nurture relationships and growth
- Becoming a trusted adviser for partners and operational teams via the ThousandEyes platform
- Understanding the platform and how customers are using the tools; making suggestions and identifying areas for upsell and growth
- Ensuring timely renewal communication and closure
- Conducting business reviews with customers, tracking outcomes and follow-up items
- Forecasting and tracking key account metrics
- Identifying and qualifying growth opportunities, collaborating with sales teams to drive closure
- Driving customer renewal
- Assisting with high-severity requests or issue escalations as needed
Minimum Qualifications
- 5+ years of professional experience in software sales, including experience managing and closing sales opportunities
- Experience generating sales pipeline through outbound prospecting and lead generation
- Experience achieving or exceeding sales quotas
- Experience working in a matrixed organization and collaborating with multiple internal teams and stakeholders to develop and close sales opportunities
- Bachelor's degree or equivalent practical experience
Preferred Qualifications
- A standout 'customer first' attitude
- Outstanding communication and problem-solving skills; excellent verbal and written communication skills
- Excellent listening, negotiation, and presentation skills; ability to work with various business units
- Highly organized with outstanding follow-up skills
- Technically adept, understanding of software and how businesses use software