Description
Job Description
As Senior Vice President / General Manager, Operating Unit Lead, you will be leading the teams who design, develop, and deliver our portfolio of Professional Services offerings across an industry-aligned operating unit within the AMER region.
Key Responsibilities:
- Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services.
- Champion the transition to an AI Native delivery model , reengineering delivery methods, staffing models, and offer construction to embed agentic AI and generative AI throughout the service lifecycle.
- Attract top talent, and coach and develop a strong team consistent with our culture, with a focus on building AI fluency and transformation capability across the bench.
- Develop an approach to generate unique insights about our customers' unique needs as well as industry trends & sales plays.
- Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.
- Proven ability to influence across organizations without direct hierarchical ownership of teams.
- Recognized spokesperson and trusted advisor with customers and analysts.
- Manage the financial commitments of the operating unit, working with multiple parties, against financial and business metrics.
- Systematize the process for developing new packages and programs.
- Enable and evangelize the portfolio internally and externally, including new AI-powered offerings and delivery accelerators.
- Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.
- Lead large-scale business transformation efforts across the operating unit, translating a future-state AI Native vision into concrete operating model, process, and talent changes.
Leadership Qualities:
- Strategic Thinker
- Talent Management
- Innovate for Growth
- AI-Forward Mindset
- Focus on Customer Success
- Builds Trust and Credibility
- Lead & Adapt to Change
- Courageous Communicator
Requirements:
- 15+ years experience in a Services leadership position with proven quota attainment and exceptional results.
- 15+ years of work experience with deep industry expertise and knowledge of industry-specific challenges.
- 5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility.
- Track record in product and business model innovation.
- Proven success at leading transformational projects to deliver customer outcomes through technology.
- Demonstrated experience leading large-scale business or organizational transformation.
- Hands-on familiarity with AI and agentic technologies.
- Senior leader able to operate effectively with C-level executives.
- Strong business acumen and analytical skills.
- Demonstrated experience leading product, marketing, and delivery teams.
- Action oriented and results driven.
- Strong organizational and management skills.
- Exceptional relationship-building skills.
- Proven ability to influence cross-functional teams without formal authority.
- High energy and passion for the job.
- Degree or equivalent relevant experience required.
Preferred Skills & Experience:
- 15+ years of experience in a Product/Program Management role.
- CRM, software/hardware services experience.
- Experience in web-based, Cloud Computing.
- Direct experience designing or scaling AI-driven or AI Native service delivery models.
- Prior leadership of an enterprise-wide transformation initiative.
- MBA and technical disciplines.
- Product Management certification.
- Program Management certification.
Benefits
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.