Description
Make a difference as a TRICARE Beneficiary Services Representative (BSR) at Leidos, supporting active-duty military members and their families at Camp Humphreys, S. Korea.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis
- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
- Provide basic claims status updates and support
- Conduct informational briefings for various events
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems
- Assess and escalate issues as needed for proper resolution
- Maintain compliance with HIPAA regulations and confidentiality of Protected Health Information (PHI)
- Collaborate with and support team members
Requirements:
- High school diploma or GED
- U.S. citizenship
- Eligible to obtain and maintain ADP IT III clearance
- Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea
- 3+ years of customer service experience
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective presentation skills
- Ability to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Experience in U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, or MHS Genesis
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
Salary: $32,000 annually