Description
Join Leidos' TRICARE team in Geilenkirchen, Germany, as a TRICARE Beneficiary Services Representative (BSR). This role involves providing crucial support to active-duty military members and their families. You'll work with the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Key Responsibilities:
- Verify benefits and manage enrollments using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Update Primary Care Managers (PCMs) according to Military Treatment Facility (MTF) guidelines.
- Educate beneficiaries about TRICARE resources, benefits, and claims processes.
- Provide claims assistance and status updates.
- Conduct informational briefings for various events.
- Manage data and records, including daily activities and Other Health Insurance (OHI) information.
- Assess and escalate issues requiring higher-level assistance.
- Maintain compliance with HIPAA regulations and confidentiality standards.
- Collaborate with team members and support remote work.
Requirements:
- High school diploma or GED.
- U.S. citizenship.
- SOFA/Command-sponsored status as a dependent of an active-duty service member, DoD employee, or U.S. contractor.
- Eligible for ADP IT III clearance.
- 3+ years of customer service experience.
Essential Skills:
- Fluent English with strong communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective presentation skills.
- Ability to work independently and with minimal supervision.
- Strong organizational and time management skills.
- High attention to detail.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Experience in U.S. military healthcare delivery, civilian managed care, medical environments, or MHS Genesis.
Salary: $32,000 annually, plus a $3,500 annual foreign service premium.