Description
We are seeking a Guest Services Representative to provide a first-class, front-of-house service for all customers and visitors to our campus.
Responsibilities include:
- Meeting and greeting campus visitors, including checking in visitors attending simulator training sessions, classroom delegates, contractors, and other visitors
- Operating the reception switchboard, dealing with all customer enquiries or connecting them through to the appropriate person in a timely manner
- Operating the Boeing Store till on the front desk to process transactions for all purchases, along with replenishing and ordering stock
- Preparing badges and paperwork for the following days' visitors/students
- Initial ID checks must be carried out with all visitors to the Centre and security badges with the correct access to be given
- Operating the main car park barrier system using the CCTV
- Ensuring the security system is used in line with the requirements of IT
- Overseeing the locker and centre keys
- Assisting with the weekly fire drill and safety testing
- Liaising with the Security Guards at the end of the evening shift to ensure they have all the relevant information needed for their night shift
- Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely manner
- Checking briefing rooms and classrooms providing necessary stationery as required and reporting any faults/problems
- Overseeing and monitoring the stationery for the Centre ensuring competitive quotations are sought when ordering and replenishing stock
- Raising purchase orders, requests for taxis and general filing duties
- Sorting and distributing incoming post and fully overseeing the daily outgoing post collection including signing for all deliveries
- Each shift will end with a documented handover for the next team member to utilise
- Other general administrative duties as required from time to time
- Preparing Visa invitation letters as requested to the relevant Embassy, following up the process to the Customer and ensuring that all information is documented in the correct systems
- Training new members of staff
- Managing the collection of student names for upcoming pilot and cabin crew training
Benefits include:
- Competitive salary and annual incentive plans
- Continuous learning - you'll develop the mindset and skills to navigate whatever comes next
- Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way
- Diverse and inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year
- Pension Plan with up to 10% employer contribution
- Company paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks
- Long Term Sickness: 66.67% of annual salary from 27th week
- 6x annual salary life insurance
- Learning Together Programme to support your on-going personal and career development
- Access to Boeing's Well Being Programs, tools and incentives
- 6 weeks paternity leave